1231 8th Street Suite 650, Modesto, CA 95354
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CUSTOMER SERVICE SALES SUPPORT REPRESENTATIVE
Our long-time well-established client is PARTNERING with STAFFING PARTNERS in search of an experienced Customer Service Sales Support Representative for this Immediate Direct Hire Career Opportunity.
The Customer Service Representative supports sales and business development team by managing day-to-day customer service activities and communications. This role serves as a primary point of contact and plays a critical role in ensuring accuracy, responsiveness, and coordination between customers and internal teams.
Pay: $68,000-$75,000k per year/ DOE
Benefits: Medical, Dental, Vision, 401K +match, Stock Options, Tuition Reimbursement, HSA, FSA
Location: Modesto CA
Shift: M-F, 7:00/8 AM to 4:00/5 PM
Essential Duties and Responsibilities:
- Serve as the primary contact for routine customer inquiries related to orders, quotes, and delivery status
- Process customer purchase orders, review against approved quotes, resolve discrepancies, and enter orders into the ERP system
- Support the RFQ and quoting process by coordinating internal inputs and maintaining accurate records in CRM systems
- Communicate order acknowledgements, production status updates, and delivery changes to customers
- Coordinate with manufacturing, quality, and logistics to support on-time order fulfillment
- Maintain accurate customer records, order history, and documentation
- Assist sales and account management with administrative and coordination tasks as needed
- Support continuous improvement of customer service processes and documentation
Skills and Qualifications:
- Associate or Bachelor’s degree preferred, or equivalent relevant experience
- 2–5 years of experience in a customer service or sales support role, preferably in a manufacturing environment
- Experience supporting defense or aerospace customers is a plus Strong written & verbal communication skills; Highly organized with strong attention to detail; Customer-focused mindset with a calm, professional approach.
- Ability to manage multiple orders and priorities in a deadline-driven environment
- Proficiency in Microsoft Office (Outlook, Excel, Word)
- Experience with manufacturing ERP systems required (CRM experience preferred)
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PRICING COORDINATOR
Our very well-established and long-time Food Processing client is PARTNERING with STAFFING PARTNERS in search of an experienced Pricing Coordinator for this IMMEDIATE FULL TIME CAREER OPPORTUNITY.
SALARY - $21.00 - $24.00 / HR (Possibly Higher DOE - OR - Opportunity for increase after initial waiting period)
BENEFITS - Medical, Dental, Vision, Life, 401K, PTO
LOCATION - San Joaquin County
HOURS / FULL TIME - Monday thru Friday, 8:AM to 5:PM - SOME weekends may be required
JOB DESCRIPTION -
- Responsible for obtaining, maintaining, and distributing weekly pricing and ad allowance information.
- Performs specialized material billing functions.
- Functions as a resource to Customer Service and other departments.
- Monitor website daily for price changes.
- Maintain and distribute market updates to staff members and outside customers on a daily/weekly basis.
- Maintain customer pricing worksheets.
- Audit all Excel based customer price sheets and send out weekly pricing notifications updated and submitted to multiple companies.
- Verify pricing changes from proper approvals.
- Enter item pricing and ad allowances upon receipt from the sales team.
- Review priced POs for dedicated companies.
- Review purchase variance on price PO’s/Invoices.
- Create new and maintain customer accounts.
- Work closely with the Customer Service Department and the Sales Staff, must have ability to verbally communicate clearly via email, phone, and in-person.
- Maintain and distributes Ad Calendars.
- Review and approves all requests for the payment of allowances and rebates to customers.
- Research pricing discrepancies and answer questions from all departments including sales and account receivables.
- Expectation to back up the Customer Service Department, when necessary.
- Coordinate implementation of procedures created by the CSM.
QUALIFICATIONS, EDUCATION and/or EXPERIENCE
- Must be computer literate and possess strong knowledge in the Microsoft Suite (Excel, Word, and Microsoft Outlook). Strong Excel skills particularly important to this role.
- Ability to learn basic functions on computer database programs.
- Strong organizational skills, attention to detail, and office administration background is a must.
- Familiarity with retail or manufacturing office knowledge preferred.
- Must be accustomed to close attention to detail.
- Strong knowledge of mathematics. Basic mathematical principles (i.e. addition, subtraction, multiplication and division). Ability to compile and analyze data. A higher level of experience in working with numbers.
- Associate degree (AA) or equivalent from two-year College or technical school, OR three years of related customer service experience and/or training,_ OR_ equivalent combination of education and experience.
- Knowledge of basic accounting principles and methods preferred.
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EXPORT COORDINATOR - Long Term Temp
Our very well-established Food Processing client is PARTNERING with STAFFING PARTNERS in seeking a detail-oriented and organized Export Coordinator for this Long Term 3 to 6 month Temporary assignment.
Pay: $21-$23/hr DOE
Benefits: Benefits available while Temp
Location: Within Stanislaus County (Modesto, Ceres, Turlock, etc.)
The ideal candidate will assist with all aspects of international shipping for Bulk Export or Case Goods, maintain compliance with export requirements, and support clear communication among warehouse staff, transportation partners, and clients. This position requires solid understanding of warehouse systems, shipping workflows, and inventory processes to ensure efficient handling of both domestic and international exports.
Responsibilities:
- Answer incoming phone calls, interact with customers as well as other employees in an efficient and courteous manner.
- Ensure that Customer orders are entered accurately.
- Design and produce overlay labels for export case good orders.
- Prepare and complete all necessary customs documentation for export shipments.
- Process all forms required by governing agents.
- Communicate with customers and Export Director to ensure order accuracy and investigate discrepancies.
- Schedule and coordinate logistics for either case goods or bulk shipments.
- Assist Accounts Receivable with invoicing customers and communicating when necessary to aid in collections.
- Update databases regularly.
- Monitor Purchase Orders and bulk contracts for accuracy, balance monthly with Compliance and Accounting.
- Prepare daily, weekly and monthly reports for ownership and Finance Dept. as required.
- Other projects assigned.
Skills:
- Must have 2-3 years of previous customer service experience.
- Knowledge of export/customs regulations and TTB requirements.
- Microsoft Office (Word and Excel)
- OMNI or Zebra Print a plus.
- Ability to communicate professionally and efficiently with employees, customers and owners daily.
- Ability to multi-task in a fast-paced environment.
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CUSTOMER SERVICE REP
Our very well-established and long-time Food Processing client is PARTNERING with STAFFING PARTNERS in search of an experienced Customer Service Rep for this IMMEDIATE FULL TIME CAREER OPPORTUNITY.
SALARY - $20.00-$21.00 / HR (Opportunity for increase after initial waiting period)
BENEFITS - Medical, Dental, Vision, Life, 401K, PTO
LOCATION - This position is locating within San Joaquin County
HOURS / FULL TIME:
- Monday thru Friday – start times could start anywhere between 6:00 am to 8:00 am.
- Also some Saturdays OR Sundays, Rotating Weekends, could be every other weekend, approximately 4 hour shifts depending on the needs of the company, and after training. Includes Overtime Pay!
Acquires customer orders, inputs order information into the computer system, and assists in the coordination of product delivery by performing various duties. Has an understanding of the pricing formulation and billing of all customers. All CSR duties as well as back up to pricing coordinator.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Must have relevant Customer Service experience. Food Production Manufacturing environment a plus!
- Talks with customers by phone and drivers; receives orders and inventories for deliveries.
- Solicits sale of new or additional products as appropriate
- Authorizes standard ad allowances per guidelines established by marketing,
- Interfaces between plants and customers to arrange “specials” as needed.
- Fields complaints concerning billing and initiates adjustments within established limits as appropriate. Refers customer complaints related to service rendered to the designated person responsible for the investigation or, as necessary, handles it themself.
- Notifies Sales Team of any negative changes in the ordering patterns of customers
- Keeps each Salesperson informed of all situations that may arise concerning his or her customers.
- Makes corrections on invoices and issues credits as appropriate
- Files order, invoice, delivery, and other supporting documentation
- Weekly closing process: verifying the weekly exception report EB Credits, coupons.
- Back up on weekly closing process.
- Assists in investigating and answering questions from CSRs, other departments, or Customer Service Support Personnel.
- Coordinates implementation of procedures created by the Manager.
- Cross-training resource to the other members of Customer Service.
- Assists other CSRs with calls and order entry when necessary.
- Obtains and confirms all orders from the internet. Verifies and corrects information on the website based on signed invoices.
- Bills orders through the internet.
- Updates and distributes the Weekly Sales Volume Report.
- Handles “on-call” work on alternating weeks. Handles all necessary Customer Service functions approximately every 4th Saturday.
EDUCATION and/or EXPERIENCE, SKILLS
- Associate degree (AA) OR the equivalent from two-year college or technical school, OR three years of related customer service experience AND/OR training or equivalent combination of education and experience.
- Knowledge of basic accounting principles and methods.
- Strong communication skills to speak effectively to customers and employees.
- Possess basic mathematical principles (i.e., addition, subtraction, multiplication, and division) to compile and analyze data.
- Must be computer literate and possess basic level skills in all Microsoft programs. Prefers experience with Outlook and Excel.
- Ability to learn and perform essential functions on computer database programs.
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FILE / RECONCILIATION CLERK
Our very well-established and long-time Food Processing client is PARTNERING with STAFFING PARTNERS in search of an experienced File / Reconciliation Clerk for this IMMEDIATE FULL TIME CAREER OPPORTUNITY.
SALARY - $19-$20/ HR (possible opportunity for increase after initial waiting period)
BENEFITS - Medical, Dental, Vision, Life, 401K, PTO
LOCATION - San Joaquin County (Manteca, Lathrop, Ripon, Tracy or Surrounding Cities within the County)
HOURS - During training,Monday through Friday, 8:00 AM TO 5:PM
Upon completion of training shift to become Sunday through Thursday
DUTIES, SKILLS -
- Files order, invoice, delivery, and other supporting documentation.
- MUST have experience with Reconciliation of customer invoices.
- Makes corrections on invoices and credits as appropriate.
- Coordinates implementation of procedures created by the Manager.
- Cross-training resource to the other members of Customer Service.
- May assist other CSRs with calls and order entry when necessary.
- Knowledge of basic accounting principles and methods.
- Strong communication skills.
- Possess basic mathematical principles (i.e., addition, subtraction, multiplication, and division) to compile and analyze data.
- Must be computer literate and possess basic level skills in all Microsoft programs. Prefer experience with Outlook and Excel.
- Ability to learn and perform essential functions on computer database programs.
